Comcast is committed to improving the quality of life in northeast Indiana. This is evident by its investments in the community, in technology and in its celebration of its 25th year of serving the Fort Wayne market.
Over the years, the company has manifested its commitment to giving back in several ways. Most longstanding is the Fort Wayne Komets' "Report Card Night," through which Comcast has been a strong donating partner to the Literacy Alliance of Fort Wayne for 19 years, in recognition of students who achieve A's on their report cards.
Comcast encourages its employees to take an active role in community service. Every year, Comcast hosts "Comcast Cares Day." This year the company is partnering with the Boys and Girls Clubs of Fort Wayne to celebrate the 10th anniversary of the event.
"We feel it's very important to give back," says Glenn Lytle, vice president of Comcast Business Services for Indiana. "Our employees live in the same communities they work in."
That sense of solidarity translates to how Comcast does business. Its focus is on the small- and medium-size business segments that are often the anchors of the community. Comcast wants to be seen as a viable solution for local business needs. Lytle says Comcast's "sweet spot is the small-business user."
"When most people think of Comcast, they think of residential cable," Lytle says. But that is only one piece of the puzzle. That is why Lytle's team is charged with getting the word out about Comcast Business Services. While there are some differences in product and focus, we are very fortunate to be able to build on the foundational core internet, voice, and video products that Comcast has been providing for years.
But "Internet is not just Internet," Lytle is quick to explain. Comcast offers special features such as Microsoft Communications software, like SharePoint, which allows people to create websites that manage documents from start to finish and publish reports to aid in decision making.
Small- and medium-size businesses don't usually have the same budgets as their larger peers, and Comcast has an answer for that, such as an unlimited calling plan.
Success stories are a great way to spread the word about a company or product, and Fort Wayne Community Schools is one such story for Comcast. The school district was looking for a fast, reliable, cost-effective networking solution that would connect 56 locations and provide greater access to the Internet for students and staff. The Comcast Business Class Ethernet Network Service now connects the sites in the district, including schools, administrative offices, nutrition services, the vocational center, maintenance and operations. The solution provides highly secure, any-to-any connectivity to ensure fast and efficient data transmission, as well as file sharing and document storage via the district's central server. It also provides greater access to the district's Internet connection.
"With Comcast, our teachers and students no longer deal with bandwidth restraints, "says Jack Byrd, director of technology for the district. "And since we recently upgraded to a 10GB link, we have the flexibility to add more sites to the network or increase bandwidth among existing sites."
The Fort Wayne Komets are a 50MBPS Comcast Business customer.
"Comcast Business Class Internet provides us with the speed, reliability and flexibility that our business demands," says Scott Sproat, Komets executive vice president/co-owner. "Whether it's uploading video highlight packages of the last home game for Hoosier TV Xfinity On-Demand or providing our Komet Hockey Radio Broadcast Simulcast to our growing international audience of users, we depend on Comcast Business Class for the speed that our fast-moving business demands."
Sproat notes that since the Komets switched to Comcast, it has seen its online experience improve and the technology has allowed the team to better meet customer's demands.
"I would highly recommend Comcast Business Class to any business that requires speed online," he says.
Comcast has invested heavily over the past three years in network expansion throughout northeast Indiana and specifically in the Fort Wayne area. This includes the proactive building out to places such as The Metro Building, Columbia Street Landing, TinCaps' stadium, Grand Wayne Center and the downtown branch of the YMCA.
Looking to the future, Lytle says the plan is to focus on Comcast's strong points and build on its core products.
"The small-business user is and will continue to be the focal point," he says.
Comcast
Address: 720 Taylor Street
Fort Wayne, Indiana 46802
Phone: (800) 391-3000
Number of employees: 2,200
Years in business: 25
Web site: www.business.comcast.com and www.xfinity.com
Products and services: High-Speed Internet; Voice Service and TV; Complimentary Microsoft Communication services; Norton AntiVirus protection; web hosting service and custom domain name; PRI and Fiber; 24/7 Business Class support; 30-day, money-back satisfaction guarantee
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